General questions
Are video recordings of the launch events available?
Thank you for your interest. Yes, video recordings from the launch of Pranic Healing as a Profession and PranaConnect are below: Pranic Healing as a Profession - English Pranic Healing as a Profession - Spanish Pranic Healing as a Profession - ...
Do you need staff or volunteers?
Our position are filled at this time. Any vacancies will be posted here so feel free to check back regularly.
About PranaConnect
PranaConnect is a concierge service that provides Pranic Healers with information and referrals to Pranic Healing as a Profession and the American Pranic Healing Association. Our dedicated volunteers offer assistance via a self-serve knowledge base, ...
When can I expect a reply to my ticket?
When you raise a ticket, you can expect a reply within one business day. The the interest generated by the launch of Pranic Healing as a Profession, we may take a little longer. We trust you understand. For ticket escalations (when things might take ...
When can I chat with someone?
Generally, the chat function is available 11:00 am to 9:00 pm (8:00 am to 6:00 pm Pacific) Eastern Monday to Friday . If we are unable to chat with you for any reason, a ticket will automatically be generated from your missed chat. We will be in ...
Which languages do you support?
We offer service in English only at this time. We are looking to add additional languages in the future, although no date is known as yet. If you would like to be an interpreter for our future services, please email us at ...
What are your service desk hours of operation?
Our knowledge base is open 24/7 365 days per year. Our ticketing function is available 24/7 365 days per year. We aim to respond to tickets within one (1) business day. Escalated tickets may take longer and we will notify you if we need extra time. ...
I am unable to find an answer to my question on the concierge. What should I do?
We recommend you submit your question via email as a ticket by clicking on the ticket symbol in the below menu bar.
How do I submit a ticket instead of chatting?
You may submit a ticket by clicking on the ticket symbol in the below menu bar.
Are there larger print knowledge base articles available?
Yes there are. Simple open an article and click on the small blue icon in the top right corner of the article window. It looks like this This will take you to a copy of the article on our main portal page. There are links on that page so you can come ...