When can I chat with someone?
Generally, the chat function is available 11:00 am to 9:00 pm (8:00 am to 6:00 pm Pacific) Eastern Monday to Friday .
If we are unable to chat with you for any reason, a ticket will automatically be generated from your missed chat.
We will be in touch by email within one (1) business day after receiving your missed chat notification.
There is no need to raise a separate ticket.
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What are your service desk hours of operation?
Our knowledge base is open 24/7 365 days per year. Our ticketing function is available 24/7 365 days per year. We aim to respond to tickets within one (1) business day. Escalated tickets may take longer and we will notify you if we need extra time. ...
About PranaConnect
PranaConnect is a concierge service that provides Pranic Healers with information and referrals to Pranic Healing as a Profession and the American Pranic Healing Association. Our dedicated volunteers offer assistance via a self-serve knowledge base, ...
When can I expect a reply to my ticket?
When you raise a ticket, you can expect a reply within one business day. The the interest generated by the launch of Pranic Healing as a Profession, we may take a little longer. We trust you understand. For ticket escalations (when things might take ...
How do I submit a ticket instead of chatting?
You may submit a ticket by clicking on the ticket symbol in the below menu bar.