What are your service desk hours of operation?
- Our knowledge base is open 24/7 365 days per year.
- Our ticketing function is available 24/7 365 days per year.
- We aim to respond to tickets within one (1) business day. Escalated tickets may take longer and we will notify you if we need extra time.
- Our chat function is available Monday to Friday during certain hours. See below.
- Our chat hours are normally 11:00 am to 9:00 pm New York Time which is 8:00 am to 6:00 pm Los Angeles Time. Note: Service may be suspended during meditations of the Masters or other special Pranic Healing events. In these instances, your missed chat will automatically be created as a ticket in our system and an agent will contact you as soon as possible.
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About PranaConnect
PranaConnect is a concierge service that provides Pranic Healers with information and referrals to Pranic Healing as a Profession and the American Pranic Healing Association. Our dedicated volunteers offer assistance via a self-serve knowledge base, ...
When can I chat with someone?
Generally, the chat function is available 11:00 am to 9:00 pm (8:00 am to 6:00 pm Pacific) Eastern Monday to Friday . If we are unable to chat with you for any reason, a ticket will automatically be generated from your missed chat. We will be in ...
When can I expect a reply to my ticket?
When you raise a ticket, you can expect a reply within one business day. The the interest generated by the launch of Pranic Healing as a Profession, we may take a little longer. We trust you understand. For ticket escalations (when things might take ...
Which languages do you support?
We offer service in English only at this time. We are looking to add additional languages in the future, although no date is known as yet. If you would like to be an interpreter for our future services, please email us at ...